Thank you for visiting our web site. If you have any questions or comments, please do not hesitate to email us at services@modelshipmaster.com or ModelShipMaster@hotmail.com and we will reply promptly, within 48 hrs. If you don't see our reply within a proper timeframe, please resend your email, as the internet might not work properly at times.  

If you must call, our number is 866-278-1278. We don't have a dedicated front desk person and the best time to call is in the afternoon about 1 PM to 2 PM Pacific time which is our lunch time. Note that we prefer email communication which can be retrieved later on to avoid misunderstandings. If you have to leave a message, please state your name, your phone number (cell phone is better as we can text), and the name of the model ship. 

Please don't call for a price quote, as we can't give over the phone. We need to perform preliminary research and  hold a discussion among team members. Please fill out our very short form by clicking on the "COMMISSIONING" button on the blue column on the left for a quote.

Also, do not call for the following reasons: 1/stock status. When a model is sold, we change its stock status immediately, 2/kits and plans, as we don't sell them, 3/a big batch of small models for gift purposes, as we don't mass produce, 4/a potential repair/restoration: we need photos.

Advertising firms: we believe in organic search results and we don't pay to advertise. So do not call. Our high mental focus work can be affected by your solicitation.

Our mailbox:
PO Box 4606
Huntington Beach, CA 92605

We understand you might have concerns about using your credit card to make purchases online. By utilizing 256 bits Secure Socket Layers (SSL) encryption technology (https, not http), ModelShipMaster keeps your personal information safe. All your ordering information is encrypted for maximum security. This process assures the safest handling of your credit card information.  

If you prefer Paypal, our Paypal address is ModelShipMaster@hotmail.com.

Our Web site is scanned daily and issued the badge "SiteLock SECURE". Please click on this link to test: https://www.modelshipmaster.com. (Note that there is a s after http.) When this certification is not updated, you will see "your connection is not private" on your browser. When this happens, please kindly let us know so we can fix it. Email communication and browsing the web pages are perfectly Okay; just don't send credit card information.
                                                                                      
We work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards. Our system verifies all addresses. Your IP address will be automatically recorded as part of your order. All fraudulent activities will be reported directly to the FBI and local law enforcement.